Phone skills- for when texts or e-mails won’t get the job done
M
y new headset for my landline finally arrived, after twice receiving headsets for cell and computer pairings. Audio quality is essential for my coaching calls, when I need to clearly hear someone, rather than see them.
Phone skills are important in business, when texts or e-mails won’t get the job done. It’s both what you say and how you say it that sends a message. Here are a few tips to get the best mileage out of your time on a call:
- Stand rather than sit; you’ll get better vocal production out of yourself, and you’re not tethered to one place (I like to walk around and talk with my hands on calls)
- Make sure that you know where the mic’s sweet spot is, and adjust it accordingly
- Never eat or drink while on a call
And if you’re using your cell phone, get a headset that pairs with it so you can be free to move around or take notes.