Phone skills- for when texts or e-mails won’t get the job done
M
y new headset for my landline finally arrived, after twice receiving headsets for cell and computer pairings. Audio quality is essential for my coaching calls, when I need to clearly hear someone, rather than see them.
Phone skills are important in business, when texts or e-mails won’t get the job done. It’s both what you say and how you say it that sends a message. Here are a few tips to get the best mileage out of your time on a call:
- Stand rather than sit; you’ll get better vocal production out of yourself, and you’re not tethered to one place (I like to walk around and talk with my hands on calls)
- Make sure that you know where the mic’s sweet spot is, and adjust it accordingly
- Never eat or drink while on a call
And if you’re using your cell phone, get a headset that pairs with it so you can be free to move around or take notes.
Pick It Up (a Notch)
T
his week’s homework in my Client Communications class was the cause of much wincing and discomfort. The dreaded assignment was to record themselves leaving three different voice messages to potential clients, colleagues etc. You’d have thought I asked them to recite their most painful memories.
Many said that they don’t like the sound of their voice, which is common, and if you Google it you’ll learn the science behind this. But the fact is, phone skills are still vital to conducting business…texting and emailing alone won’t get the job done. You have to be able to speak with confidence and conviction when you’re having business conversations.
Young people are growing up digitally and not learning the basics of talking on the phone. Oh, the irony…when I was growing up parents everywhere complained about how much time their children spent on the phone. For my sixteenth birthday I was given my own phone line and number, and spent hours on it.
If your own phone skills are weak or non-existent, I have one piece of advice for you: start slow and easy by making a few phone calls. Low-stakes calls at first, to help ease you in to the practice. And if you don’t have a headset, they make a huge difference in comfort while you’re on the call so think about getting one. When I’m on a coaching call, I have the freedom to walk around or sit and take notes and I don’t lose any energy trying to manage the phone itself.
Once you start, you will certainly experience the benefits of a call…you get a lot more information when you hear not just what the other person is saying, but the all-important how they’re saying it is what really informs.